General terms – Trip cancellation and cancellation insurance
TRIP CANCELLATION BY PASSENGER AND BOOKED TRAVEL ITINERARY CHANGE
The passenger has the right to cancel his/her travel, but only by a written statement presented in the very same office where he/she first signed up, or the cancellation will not be complied. If the client cancels the arrangement, Abctour d. o. o. reserves the right to reimburse the costs of cancellation. The amount of reimbursement depends on time of cancellation. If the passenger cancels the trip, Abctour d. o. o. is obliged to reimburse the costs of the registration fee of 12,50 EUR per contract. The amount of reimbursement depends on time between service starting date and the date when client has submitted the cancellation or cancelled the trip in other way:
up to 30 days before the beginning of service – 10 % of the arrangement costs (administrative costs)
from 29 to 22 days before the beginning of service – 30 % of the arrangement costs
from 21 to 15 days before the beginning of service – 40 % of the arrangement costs
from 14 to 8 days before the beginning of service – 60 % of the arrangement costs
from 7 to 0 work days before the beginning of service – 100 % of the arrangement costs
within 24 hours before the beginning of service – 100 % of the arrangement costs
No participation - without cancellation – 100 % of the arrangement costs
Cancellation on the day of departure or passengers absence without any cancellation accounts for 100 % of the arrangement costs. The amount of arrangement cancellation costs in case that Abctour d. o. o. is not the trip organiser is set by the general terms or other legal document of the organiser. Regardless of the previously mentioned cancellation costs, the costs may also get higher, when so determined by the conditions of the trip organization that are dictated by the applicable terms of sales and determined by Abctour d.o.o. business partners. When terms of cost reimbursement in case of cancellation are specified in the travel programme in different way, terms defined in the programme are valid. During a trip the client can end the trip if he/she so wishes, and by a written statement of termination. If the client ends his/her trip during the travelling, he/she has no right either to full or partial reimbursement of costs or of acquisition price after return. If during the travel the client at his/her wish changes the itinerary or does not travel according to the itinerary which is part of the contract with Abctour d. o. o., his/her action is understood as a withdrawal from the contract during the travel. In this case the client is responsible for all the costs and damages caused by his/her actions. Alternation of the itinerary at the client’s wish or because of the force majeure and when alternation is not caused by incorrect or insufficient service of Abctours d. o. o., the client has no right to demand any reimbursement or service price reduction. The client can alter the name or number of passengers, accommodation and the date of travel after the contract is closed, if the change is possible without cancellation of the arrangement. If a change occurs, Abctours d. o. o. usually charges the administrative costs of 12, 50 EUR, but when the costs are higher, especially in case of arrangement which includes airplane travel or service with costs of cancellation/alternation by the contractor, reimbursement of all expenses is demanded.
TRIP CANCELLATION INSURANCE
If the client at the time of travel booking expects any kind of circumstances that may occur (involving him/her or his/her close family) preventing the aforementioned travel, he/she can pay the trip cancellation insurance. The agreement on the trip cancellation is valid in case of receiving an official notice, unexpected deterioration of health condition or death in close family (spouse, parent, child) and can only be enforced if a proper attestation document is presented. The cost of cancellation insurance is 7 % of the arrangement price. The client must inform the agency about the cancellation in written form only, and immediately, that is within 24 hours from the moment when the reason for cancellation appears. When the reason for cancellation of the trip is deterioration of health condition of the client or of a close member of his family (the relation must be proven by presenting an appropriate document), that prevents the client from travelling, the client must submit a medical certificate or attestation containing the following information:
date of health condition deterioration ,
short anamnesis of the sickness that prevented the client’s travel,
kind of treatment,
confirmation that medical absence overlaps with the beginning of health deterioration.
Regardless of the trip cancellation insurance being paid, the organiser has the right to the payment of administrative and reservation costs in the case of client’s cancellation. The programme can define different cancellation insurance cost, or that cancellation is not feasible. If the client does not begin his/her travel on the day set as travel beginning and does not cancel his travel with a written notice within 24 hours before the supposed departure (obligatory during business hours of the agency), he/she has no right to enforce the refund of the payment based on the cancellation insurance. The programme can define different cancellation insurance cost. Regardless of the paid cancellation insurance, the Abctour d. o. o. withholds the right to reimburse of administrative costs of 12, 50 EUR per contract in case of cancellation of the trip by a client. If the client does not begin his/her travel on the day set as a supposed date for beginning of the travel and does not cancel his travel before the beginning, he/she has no right to enforce the refund of the payment based on the cancellation insurance. It is also considered as client’s withdrawal from the contract or missing the beginning of the travel, if the transport operator (airline, boat, coach or other) does not allow the client to travel whatever the reason, usually of security or regulatory nature, and regardless of when this occurs, during or at the beginning of the travel. In this case the client/traveller is responsible for all the damages caused and is not entitled to any refunds based on the paid cancellation insurance. In other cases of documented force majeure that are not considered as events covered by the cancellation insurance and because of which the client has to cancel the trip or withdraws from the contract, Abctour d. o. o. has the right to refund of all the costs that have previously arisen as well as those that arise by the cancellation itself. Force majeure must be documented by valid official documents and of such nature that it could not be predicted or avoided before contract was closed. The claim for the implementation of the cancellation insurance cannot be enforced after the date of the travel or vacationing beginning as well as for the unexploited part of the travel or vacationing. If the client takes out touristic trip cancellation insurance at an insurance office, his/her rights from the title of cancellation insurance are invoked at this office, where the general terms of the insurance office are valid.
CANCELLATION OF THE TRIP OR CHANGE IN THE ITINERARY
Abctour d. o. o. in accordance with the valid legislation withholds the right to cancel or change the itinerary of the travel. Abctours d. o. o. withholds the right to cancel the trip no later than 7 (seven) days before the planned departure, if the number of passengers does not reach the necessary number of passengers that is indicated on the itinerary/plan. If not indicated otherwise in the itinerary, the necessary number of passengers depends on the means of transport as follows:
for travels with coach – at least 45 passengers per coach,
for travels on regular flights in Europe – at least 30 passengers per group,
for travels on intercontinental flights – at least 15 passengers per group,
for travels with special, private airplanes, trains and ships/boats – at least 80 % occupancy of the chosen means of travel.
Abctour d. o. o. withholds the right to complete or partially withdraw from the contract, if exceptional circumstances, that could not be predicted, eliminated or avoided, appear before or during the program implementation and for Abctour d. o. o. these circumstances would present a just cause for not entering into a contract when these circumstances would appear before or at the time of entering into the contract. Abctour d. o. o. can terminate or withdraw from the contract and claim reimbursement of the damages from the passenger that directly violates the provisions of the contract into which he/she entered with Abctour d. o. o., especially if it is established that the passenger intentionally gave wrong information about the number or age of the passengers or if during the travel changes appeared and the passenger failed to inform Abctour d. o. o.. Abctour d. o. o. withholds the right to change the day and time of the departure or cancel the travel because of the change in flight schedule or appearance of a force majeure and the right to change the course of the trip, if the travelling conditions change (new timetable, insecurity in the country where the program should be carried out, natural disasters or other unpredictable reasons, on which Abctour d. o. o. has no influence), without special compensations and according to the valid regulations in passenger traffic. Abctour d. o. o. cannot be held responsible for changes in the program because of any kind of force majeure during the travel. In such cases the passengers are guaranteed service in a changed form, depending on existing possibilities. In the case of cancellation of the trip by Abctours d. o. o., the client has the right to entire reimbursement of arrangement price paid. In the case of trip cancellation by Abctour d. o. o., the client has no right to reimbursement of the costs of visa, necessary to enter the destination country of the travel or costs of vaccinations that were required in the programme. Abctour d. o. o. informs the passenger about any subsequent changes in the programme immediately. Abctour d. o. o. is not responsible neither for the flight, ship or train delays, nor for changes of the programme, that appear as a consequence of such delays. If at the chosen destination Abctour d. o. o. is unable to place the passengers into the designated object, Abctour d. o. o. can place them into a different object of the same category and in the same town.